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FAQ
Frequently asked questions
General
We believe cooking should be simple, exciting and full of flavour. Our mission is to make quality herbs and spices accessible through thoughtfully curated collections, stylish packaging and ingredients you'll actually use.
We aim to process all orders within 1–3 working days. Standard UK delivery typically takes 2–5 working days after dispatch.
If your order hasn't been dispatched yet, please contact us as soon as possible and we'll do our best to help. Once an order has been dispatched, we may not be able to make changes.
If tracking is available for your delivery, you'll receive a tracking email once your order has been dispatched.
Some products may be packed in facilities that also handle allergens such as nuts, sesame, mustard, celery, wheat, milk and soy. Please read product labels carefully before consuming if you have allergies. if you have sever allergy's please contact us before buying so we can ensure your saftey.
Store your spices in a cool, dry place away from direct sunlight, heat and moisture. Keeping the lid tightly closed will help preserve freshness.
Yes! Our spice gift boxes make the perfect present for students, new homeowners, keen cooks and anyone looking to upgrade their kitchen. Just tick the Gift box when checking out so we can prepare it as a gift.
The glass jar themselves are, not the bamboo lid. We advice handwashing each jar to keep the labels away from the harsh environment of a dishwasher. As they may fade or come off.
We carefully source our herbs and spices from trusted suppliers to ensure great flavour and quality. The country of origin may vary depending on the spice and seasonal availability.
Please contact us within 48 hours of delivery with your order number and photographs of the damaged item(s). We'll investigate and work with you to resolve the issue as quickly as possible.
Yes. Our jars are designed to be reused, and we plan to offer refill options to help reduce waste and make restocking simple.
We will be soon, our team is working tirelessly to create a subscription based service. So you will be topped on of fresh new spices when you need them and also have first access to new spice boxes when they come out!!
For the best flavour, we recommend using your spices within 12–24 months. While they remain safe to use for longer when stored correctly, their aroma and flavour will naturally fade over time.
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