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Shipping & Delivery Policy

Last Updated: 4 August 2026

Thank you for shopping with WIKD Spices. We aim to prepare and dispatch every order as quickly and carefully as possible. Please read our Shipping & Delivery Policy before placing an order.

1. Order Processing

Orders are typically processed within 1–3 working days after payment has been successfully received.

Orders placed on weekends or UK public holidays will be processed on the next working day.

During busy periods, product launches or promotional events, processing times may be slightly longer. If this happens, we will do our best to keep customers informed.

2. Shipping Destinations

We currently deliver throughout the United Kingdom.

If we begin offering international shipping, available destinations and shipping costs will be displayed during checkout.

3. Delivery Times

Estimated delivery times begin once your order has been dispatched.

Typical delivery estimates are:

  • Standard UK Delivery: 2–5 working days

  • Express Delivery (where available): 1–2 working days

Please note that these delivery times are estimates and are not guaranteed.

4. Shipping Costs

Shipping costs are calculated during checkout and will be displayed before you complete your purchase.

From time to time, we may offer free delivery promotions or discounted shipping, which will be clearly advertised on our website.

5. Order Tracking

Where tracking is available, you will receive confirmation and tracking details by email once your order has been dispatched.

Some delivery services may not include tracking.

6. Delivery Delays

Although we aim to deliver your order within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control, including:

  • Courier delays

  • Severe weather

  • Postal disruptions

  • Industrial action

  • High seasonal demand

  • Other unforeseen events

WIKD Spices is not responsible for delays caused by third-party delivery providers, but we will do our best to help resolve any issues.

7. Incorrect Delivery Information

Please ensure that your delivery address is accurate before completing your order.

We cannot be held responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete address information provided by the customer.

If you realise you have entered the wrong address, please contact us as soon as possible. We will do our best to amend your order before it has been dispatched.

8. Damaged or Missing Orders

If your order arrives damaged, incorrect or incomplete, please contact us within 48 hours of delivery.

Where possible, please include:

  • Your order number

  • A description of the issue

  • Photographs of any damaged items or packaging

We will investigate the issue and work with you to provide an appropriate resolution.

9. Lost Deliveries

If your order has not arrived within a reasonable time after dispatch, please contact us so we can investigate with the delivery provider.

Replacement or refund requests will be assessed in line with courier investigations and your statutory consumer rights.

10. Risk and Ownership

Ownership of the products passes to you once full payment has been received.

Responsibility for the goods passes to you when the order has been delivered to the delivery address provided during checkout.

11. Contact Us

If you have any questions about shipping or your order, please contact us using the contact details provided on our website.

We are always happy to help and will do our best to resolve any delivery-related queries as quickly as possible.

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