Returns & Refund Policy

Last Updated: 4 August 2026

At WIKD Spices, we want every customer to be happy with their purchase. If something has gone wrong, we'll do our best to put it right. This policy explains when you may be entitled to a refund, replacement or exchange.

Nothing in this policy affects your statutory rights under UK consumer law.

1. Food Products

As our products are food items, we cannot accept returns of products that have been opened, used or consumed unless they are faulty, damaged, unsafe or supplied in error.

For hygiene and food safety reasons, we are unable to restock or resell returned food products.

2. If Your Order Arrives Damaged, Incorrect or Faulty

If your order arrives:

• Damaged during delivery

• Incorrect

• Faulty

• Missing items

please contact us within 48 hours of receiving your order.

To help us investigate your claim, please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and any damaged packaging where possible

Once we have reviewed the information, we may offer:

• A replacement product

• A partial or full refund

• Another appropriate resolution

The remedy offered will depend on the circumstances.

3. Change of Mind

If you change your mind before your order has been dispatched, please contact us as soon as possible. If we are able to stop the order, we will issue a full refund.

If your order has already been dispatched, your cancellation rights will be subject to UK consumer law. Please note that, because our products are food items, opened or unsealed products are generally not eligible for return.

4. When We Cannot Offer a Refund or Replacement

We may be unable to offer a refund, replacement or exchange where:

• The product has been opened, used or consumed (unless it is faulty or incorrect).

• The issue results from improper storage or handling after delivery.

• The delivery address provided was incorrect or incomplete.

• The product has been damaged after it was delivered.

• The claim is made an unreasonable length of time after delivery and the condition of the product cannot be verified.

• The product has been altered or tampered with.

5. Lost Parcels

If your parcel is lost in transit, please contact us.

We will investigate the matter with the delivery provider before issuing a replacement or refund where appropriate.

6. Refunds

Where a refund is approved, it will be made using the original payment method.

Please allow up to 10 working days for the refund to appear in your account, depending on your bank or payment provider.

7. Our Commitment to You

We understand that problems can occasionally happen. If something has gone wrong through no fault of your own, we will always aim to resolve the issue fairly and as quickly as possible.

Likewise, we ask customers to understand that we cannot accept responsibility for issues caused by incorrect delivery information, misuse, improper storage or circumstances outside our reasonable control.

8. Contact Us

If you experience any issues with your order, please contact us through the contact details provided on our website.

Please include your order number so we can assist you as quickly as possible.